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Assembled is a San Francisco-based software company that builds workforce management for customer support organizations. Its platform helps support leaders plan, schedule, and manage in-house agents, outsourced BPO teams, and AI agents in one place. Companies such as Ramp, Canva, and HubSpot use it.
Assembled has at least 51 employees.
Assembled was founded in 2018.
The Assembled website is assembled.com. Its LinkedIn page is https://www.linkedin.com/company/assembledhq.
Assembled is a San Francisco-based software company that builds workforce management for customer support organizations. Its platform helps support leaders plan, schedule, and manage in-house agents, outsourced BPO teams, and AI agents in one place. Companies such as Ramp, Canva, and HubSpot use it.
Assembled built a modern, cloud-native alternative to legacy contact center WFM tools and extends it to manage AI agents and outsourced vendors alongside human staff, with a strong roster of tech-company customers.
Assembled competes with NICE, Verint, Calabrio, and WFM modules bundled into Zendesk and other CX suites. As AI deflects more support volume, it must keep proving value when customer support headcount shrinks.
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